Refund Policy

Effective Date:

At Orgapure, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand the terms and conditions.

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1. Eligibility for Refunds

1.1 Conditions for Refunds:
– Products must be returned unused, unopened, and in their original packaging.
– Refund requests must be made within 7 days of the delivery date.
– Proof of purchase (order number, receipt, or confirmation email) is required.
– Once the return product is received then refund will be credited within 5 to 7 business days to the original payment mode of payment

1.2 Non-Refundable Items:
– Products marked as “final sale.”
– Opened or used items.
– Digital products or gift cards.

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2. Process for Refunds

2.1 Submitting a Request:
– Contact us at [email protected] with your order details and reason for the refund request.

2.2 Approval and Instructions:
– Once your request is reviewed and approved, we will provide instructions for returning the product.
– Products must be returned to the address provided in the return instructions.

2.3 Shipping Costs:
– Customers are responsible for the cost of return shipping unless the product is defective or the return is due to an error on our part.
– Original shipping charges are non-refundable.

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3. Refund Processing

3.1 Inspection:
– Returned products will be inspected upon receipt to ensure they meet the refund criteria.

3.2 Refund Issuance:
– Approved refunds will be processed within 7 business days of receiving the returned product.
– Refunds will be issued to the original payment method.

3.3 Exceptions:
– If the returned product does not meet the eligibility criteria, we reserve the right to deny the refund.

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4. Defective or Damaged Products

4.1 Reporting Issues:
– If you receive a defective or damaged product, contact us within 7 days of delivery with a description and photos of the issue.

4.2 Resolution Options:
– Depending on the issue, we may offer a replacement, exchange, or refund.

4.3 Exchange and Replacement Turnaround Time (TAT):
– Approved exchanges or replacements will be processed and shipped within 7 business days of receiving the returned product.

4.4 Shipping Costs for Exchange/Replacement:

– If the issue is due to our error, we will cover the shipping costs. Otherwise, customers are responsible for return shipping fees.

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5. Contact Us

For any questions or concerns about this Refund Policy, please reach out to us:

Orgapure
Email: [email protected]
Address: Vardhman South Plaza, Pocket H, Sarita Vihar, New Delhi 110076

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Thank you for choosing Orgapure. We appreciate your trust in our products and are committed to ensuring a positive experience.